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"the program crashes it fails to load takes forever to load freezes randomly"

"it is a great product but the main issue is that it constantly requires me to log in without any apparent reason"

"the only problem i had was when sharing with one who had 2 ms user accounts with the same email address the invitation email arrived blank"

"shocking product key does not work"

"however if you just write a few letters occasionally then office is a waste of money"

"don't waste your money will not install over my old office 2013 no refunds available complete waste of money"

"total waste of time"

"total mess so annoyed"

"it appears to be a single user package really disappointed this time with the product and amazon for selling it as a multi user package"

"don't really like the idea of paying a subscription but with 4 of us now using office buying a full copy for everyone would be horribly expensive and this way you always get the latest version"

"added the correct email account to activate the account but it will not allow us to enter the password against the account hence cannot do vital work due to this crap piece of service"

"sadly one must adapt in this day and age so i purchased a licence which gave me the 1tb onedrive storage space at the same time as i was moving away from dated dropbox"

"find it a little frustrating getting used to"

"beware even if you are running windows 64 bit you should install the 32 bit version as the 64 bit version keeps uninstalling itself"

"do not try to redeem the code from your microsoft account dashboard because if you click 'redeem code or voucher' from your microsoft account this will appear to be doing the correct thing as it will ask you to input the code but will say it's taking you to x box to redeem the code and then automatically take you to an error page in x box!"

"in total i have spent in the region of 6+ hrs on calls with ms trying to get this issue resolved and still nothing which considering it's purely an activation issue is concerning"

"i am only giving this 3 stars at the moment as install was very messy"

"not had the unlucky experience some have had with the product though which appears to be hardware issues causing incompatibility"

"not had the unlucky experience some have had with the product though which appears to be hardware issues causing incompatibility"

"i was a bit gutted that i could not selectively install components though as i only really required word excel and outlook for the most part but i was fine for hd space so it wasn't a major issue"

"buy here instead of the more expensive automatic renewal"

"so all ended ok but some time and worry were wasted"

"having spent money on office products each year this time was nothing surprising the office suite still works well and even better after many years"

"so the dependency on the internet to check the licensing seems to be somewhat flaky"

"then the error message comes up saying "sorry we can't set up your account right now"

"ms support were no help they didn't understand the problem and their advice only made matters worse"

"from ms works in the early and mid 1990s i switched to ms office in 1997 i spent hundreds on it!"

"logged into my microsoft account selected "services & subscriptions" clicked the "payment & billing" link under office365 then select the "redeem a card or code" link copy & paste the code from amazon"

"the program crashes it fails to load takes forever to load freezes randomly"

"i was not happy when microsoft moved to subscription pricing as over the 5 year life of a typical pc it becomes expensive"

"it just kept failing"

"there are numerous problems with setting up an account as there is a long forgotten account using my email address"

"there are numerous problems with setting up an account as there is a long forgotten account using my email address"

"i have spent hours on what should be an easy download and installation"

"unimpressed by the response from microsoft so money wasted"

"i have lived through the horrors of the paperclip of harassment and have even learned to love the ribbon but until office 365 came along 'i had never once paid for a microsoft product' apostrophes added for legal deniability"

"having gone through the activation process as documented by ms this failed"

"but after adding my region and language from the dropdown boxes a seemingly nice message appears whilst the time wheel is spinning informing me i have been given a free month by having the little button beside it allowing automatic subscription renewal in the "on" position"

"not had the unlucky experience some have had with the product though which appears to be hardware issues causing incompatibility"

"its a shame that publisher insists on changing the font from times new roman in my older documents to calibri a total pain in the harris and if anyone can suggest a way to stop this happening i 'll send you a virtual kiss!"

"this is not amazon a problem but microsoft licensing issue"

"does everything you want to do in office for 5 pc's and phones and is the least expensive offering i would trust"

"don't waste your money will not install over my old office 2013 no refunds available complete waste of money"

"i regret that it is inevitable that i had to buy this product as microsoft has withdrawn its support for previous versions and some features stopped working"

"if you get it wrong like i did you can delete an installation and then re register it easily on the office website"

"i bought this as my surface pro 3 was a bit lacking without it"

"my office expires in november 2017 and i've just added an extra year on for £42"

"i was not offered a refund for this product though"

"trying to set this up has been one problem after another and technical support is more or less non existent"

"hi this product does not provide you with multiple licences across users"

"the phrase in a few days is completely false"

"everything should be kept up to date automatically and you get a whole load of online storage i feel quite smug really"

"amazon uk i highly recommend you add a warning note just so buyers are aware"

"it seems to forget registration every so often"

"code does not work and very difficult to get a refund"

"it can be added when your subscription expires"

"i opened microsoft word entered the code then it took me to a browser page where i had to login using my microsoft account and then it worked immediately"

"if you do any word processing or spreadsheet docs or have to give presentations then this is a necessary evil!"

"the laptop would not boot up and i returned it with a refund"

"this method of having office i was unsure of at first"

"i was very nervous buying this but should not have been"

"i regret buying this may be better just using a cheaper option or something else"

"its a shame that publisher insists on changing the font from times new roman in my older documents to calibri a total pain in the harris and if anyone can suggest a way to stop this happening i 'll send you a virtual kiss!"

"the annual charge seems acceptable bearing in mind the number of applications that you have access to!"

"outlook does not now deal with junk email at all efficiently and has reduced options!"

"having spent money on office products each year this time was nothing surprising the office suite still works well and even better after many years"

"the issue being escalated from 1st to 2nd line support"

"logged into my microsoft account selected "services & subscriptions" clicked the "payment & billing" link under office365 then select the "redeem a card or code" link copy & paste the code from amazon"

"i find it more helpful to have it on license rather than be faced with a big upfront cost that would blow my budget"

"it is a one user product not a 6 user as claimed"

"the program crashes it fails to load takes forever to load freezes randomly"

"all in a piece the usual massive disappointment"

"ms support were no help they didn't understand the problem and their advice only made matters worse"

"they explained the error and refunded the renewal amount back into my account"

"come christmas we will be a family of 5 with 4 computers: office home will allow you to set up 5 user accounts on 4 computers but decide who is the 'lead' user for each computer and then everyone else registers office with their details only needs setting up at the beginning "

"like many i have multiple devices and because of that i have been using the cloud for some time all backed up at home in case the worst happen but this has made it really easy to access any document from any of my devices and know that its always up to date"

"i am very confused and would like a refund but that does not appear to be available"

"an increasingly frenetic series of emails from ms whose sales system appears not to have noticed that renewal?"

"i have lived through the horrors of the paperclip of harassment and have even learned to love the ribbon but until office 365 came along 'i had never once paid for a microsoft product' apostrophes added for legal deniability"

"everything should be kept up to date automatically and you get a whole load of online storage i feel quite smug really"

"i've been a dropbox fan for many years but dropbox refuse to introduce a low cost tier and i user for dropbox costs the same as 5 users on office"

"add to the above that its bang up to date and will always be so it lessens the pain"

"also i only really needed the publisher component to product a community newsletter which is not available separately"

"once this has been done you can log off your account and use the apps without going online"

"was very nervous purchasing this as there were a few reviews which said the code they had was not correct or from the wrong location etc"

"download from amazon ms was long but installing was almost impossible i deleted reinstalled?"

"it's got a word processor a spreadsheet and various other gubbins which if i have to explain to you then it's probably best you don't purchase the software"

"it's a no brainier"

"for most people not a problem but this is not made clear in the product description"

"i am now waiting to be contacted by another ms team to see if they can resolve the issue until then i'm only giving the product 1 star due to the amount of personal time being spent trying to activate it"

"bought it because my outlook 2010 stopped working after a windows 10 update a common problem"

"ms tech support said the code had 'invalid tracking info' and couldn't fix it amazon did refund me immediately which makes me suspect they know there is a problem"

"what's not to like!"

"there is no catch"

"i set up an account using an alternative email address but the installation does not appear to work"

"i was a bit gutted that i could not selectively install components though as i only really required word excel and outlook for the most part but i was fine for hd space so it wasn't a major issue"

"5 users for a year can't really go wrong for the price"

"using libre office and the like is ok but they don't seem to have mastered for example powerpoint so when others send me their presentations they don't work well"

"if you call microsoft they will not help you"

"i went into my account to try to toggle turning off auto subscription as a few forums suggested this but as i didn't have a live subscription previous 365 expired the day before and no way was i auto renewing at that price there was no way of doing this"

"i was very nervous buying this but should not have been"

"the up graded outlook and word are very disappointing compared to the previous versions"

"microsoft are still far away from producing an experience that justifies this yearly price"

"like the fact that this is constantly being updated the onedrive extra storage now at 1tb !"

"through amazon the apparently identical product is advertised at £59"

"and in some cases better the google spreadsheet is better than excel sheet at least for some tasks and definitely the google document is better than the word web app for a "quick & dirty" letter or memo"

"ms tech support said the code had 'invalid tracking info' and couldn't fix it amazon did refund me immediately which makes me suspect they know there is a problem"

"the office suit still has no equal"

"so please amazon put the following info where it's impossible for purchasers to miss i"

"no problem to install the first version but getting the 2nd copy installed was more of a challenge"

"word is better but for some reason the spell checker does not work and i have not been able to sort the problem out"

"since purchasing o365 i am still unable to activate the product on the 1st mac device 2nd one is unavailable at the moment "

"the only problem i had was when sharing with one who had 2 ms user accounts with the same email address the invitation email arrived blank"

"what is not to like"

"i went into my account to try to toggle turning off auto subscription as a few forums suggested this but as i didn't have a live subscription previous 365 expired the day before and no way was i auto renewing at that price there was no way of doing this"

"more impressivley it can be shared with 4 other people so long as it is only installed on a maximum of five machines total so my wife and father have it and each person gets 1tb terra!"

"i wish i could get my money back"

"this is not amazon a problem but microsoft licensing issue"

"i clicked the reactivate button and entered the 25 digit product key that came with the download only to be told that the key had already been used"

"the included 1 drive cloud space alone pays for the cost of the subscription as i now no longer need to pay for pro drop box account"

"if you have the problem create a new email address and use it to open a new ms account on the supect machine then share"

"thankfully a call back from ms tech support rectified the problem"

"the program crashes it fails to load takes forever to load freezes randomly"

"i bought this november last year and between then and now almost october i have suffered daily because of it!"

"the 2016 is working or not just a slowly"

"good but outlook is still poor and chases all the time all all types of devices it's loaded on"

"i'm not tech savvy at all"

"the one star is no reflection on amazon uk"

"would no stars but system won’t let me"

"after a chat with microsoft support they sent me to their main redeem page on their website and it worked straight away"

"excellent anti virus but downfall is it takes forever to scan and update"

"my main issue is the renewal process to get best price you have to avoid automatic renewal why do norton make manual installation of new subscription so problematic for this reason only 3 stars"

"the only problem wasn't with the service from the seller but with norton"

"on the ios version of norton vpn it clearly does not work"

"so for me a waste of money"

"even when you try to cancel the auto renewal they threaten that you will loose protection"

"be aware that this product is non returnable set up is not straight forward also slows down computer laptop very disappointed"

"i uninstalled the program entirely supposedly successfully but one file app something installed by a technician?"

"stopping the auto renewal is made very difficult indeed but persevere and it can be done"

"i have been using norton for years after the horrendous mess that was older mcafee suites"

"let me say upfront that i’ve used norton for the last 11 years with little problem bar laptops slowing down when background tasks are in full flight"

"only issue is that rather than applying as an extension norton subscription manager sees this as a second license"

"norton needs to sort this as feels like rip off"

"as stated in other comments it would be easier to go direct through norton except they ask for a ridiculously raised fee to renew subscription but i may have to just do it if this fails again"

"it drives me crazy"

"how it gets four stars plus is a mystery just google "can't remove norton"

"secondly i shouldn't have to put any payment details in or address etc ironic it goes on about preventing cyber attacks and details being stolen and yet you have to put in payments details for automatic renewal that you don't want and can opt out of later?"

"i've just learned that entering this product on the your norton account page as a "renewal" with 29 days to go in order to avoid the vicious nagging will simply result in the loss of 29 days of subscription"

"got it for vpn and it doesn't work!"

"very disgruntled"

"only once 2003 has a virus got past the firewall but was detected and stopped before doing damage"

"the vpn irritatingly drops off and has to be reset"

"with 360 loaded tried to update definitions which failed"

"i have bought norton cover for 12 years now very naive the first year cost a hell of a price"

"before you are able to use the product the key supplied is blocked until you enter your full credit card details and then accept automatic renewal after the first year at which time they can charge inflated prices or any price they choose"

"i however am now looking for another anti virus product for next year as to register you now have to enter card details in an attempt by norton to force you to purchase it from them"

"a very misleading product discription on amazon which clearly stated that this product is compatible with mac"

"norton please bring back internet security or a simpler less convoluted program than 360 which self evidently has a myriad of problems"

"worst purchase of my life"

"very painful upgrade from previous norton product"

"rubbish customer help the usual asian based staff and useless 'advice' peppered with 'i am surely looking forward to helping you' nonsense followed by more useless advice telling you to go back to the point you were at before you asked for help"

"it didn't however block malicious urls!"

"it’s capable of removing most of the malicious contents"

"the most difficult thing is having a key and not renewing on line"

"as to installing on windows 10 surface pro you may face problems when installing this as i did tried 3 times and kept on telling me that it failed due to possibly an infected device my surface was just out of the box brand new so this was absurd"

"to make matters worse the amazon return window has now closed"

"i checked google and people have been complaining about norton's notifications for years and still norton doesn't change anything"

"there is no way around it no payment details no activation even though you've paid for a 12 month licence!"

"takes about ages to load up web pages crippled my machines"

"however i refused as i don't want anyone having access to my computer hence the reason for anti virus software"

"i have been using norton for years after the horrendous mess that was older mcafee suites"

"did not install well over previous copy and wasted one user copy getting it to install as software still said software had expired"

"have tried all the fixes suggested by norton and other sites to no avail"

"norton auto fix recommended but failed"

"if you subsequently do cancel this it will pop up incessant nark windows "advising" you of its immanent end"

"upon trying to download on a brand new laptop i was having trouble getting the product installed"

"sent feedback to norton approx 2 weeks ago but not a word in response their customer service has always been poor to my mind"

"in the end i logged back in and deleted the payment details"

"have bought norton for many years now buying from amazon is not much of a price difference from anywhere else if your buying norton you know what it does and it does it well"

"with my norton username and password it wasnt a scam site btw lo and behold i'm in my account with my soon expire software visible and the "activate new code" button"

"waste of time"

"they offered me three packages all for hundreds of pounds to remove a alleged trojan from my home network"

"if you buy the product key why should you have to give bank details for a ortomatic renewal when it’s ended it’s up to you if you won’t to renew will look for other security for my computer not with norton"

"once you have renewed you then have to go back into your account delete all your card information and cancel auto renew"

"via live chat a norton technician first told me how to correctly go about this exactly what i’d done then tried himself only to be told invalid code again"

"this has to be the most annoying software i've ever used"

"this apparently can be cancelled in the account but time will tell if this proves to be easy"

"rubbish customer help the usual asian based staff and useless 'advice' peppered with 'i am surely looking forward to helping you' nonsense followed by more useless advice telling you to go back to the point you were at before you asked for help"

"one of the few other programs that gets better reviews gave me so many false positives that i abandoned it for norton some time ago and i have not regretted this"

"i also found the software messy "

"seriously buyer beware and i’m not someone who writes reviews"

"i've been using norton on my pcs for years and have decided not to change have had no problems with it nor unchecked virus intrusions"

"thought i was purchasing a 1 yr norton use but no they want your credit card and sign up forever do not buy this"

"i have trusted norton for 20 years to protect me however on this occasion i felt as if i was being scammed"

"this came by return of post!"

"had a few issues trying to install product then similar problems trying to run checks through time i have ironed them out"

"the extra long activation code will oblige you by not working"

"i'm really sorry having been a supporter of norton for many years but this company has lost its way"

"the vpn is very slow"

"did not install well over previous copy and wasted one user copy getting it to install as software still said software had expired"

"as to installing on windows 10 surface pro you may face problems when installing this as i did tried 3 times and kept on telling me that it failed due to possibly an infected device my surface was just out of the box brand new so this was absurd"

"my advice unsubscribe for auto renewal straight after you register the product and avoid eye watering costs that will no doubt follow through auto renewal"

"i could understand it if you were purchasing the product from the norton website where you'd have to enter payment details in the first place but to buy the product key from an independent seller and then have to enter your details so that norton can automatically bill you again 12 months time"

"it's not easy but it is possible"

"it doesn’t end there"

"i tested it against the eicar test file using standard http not https as i know most vpns do not decrypt https traffic and the amtso phishing test page"

"it is very much the same from previous versions the only difference is now you have a home screen to quick launch stuff from if you want that you can have the standard classic interface if you like i am really liking the vpn that is a great introduction to the anti virus suit it can be a bit buggy with"

"when trying to use that code norton kept directing me to a page that was no longer available"

"new certs not recognised"

"be advised you get a passcode but unable activate unless you subscribe with your bank details"

"only after it dawned on me that i was using a different version of the program did i dig the packaging out of the bin to find that i had received not 'norton 360 premium' but 'norton security premium' which doesn't come with vpn and has less cloud storage"

"i know you can opt out bla bla i shouldn't have to"

"have been using norton for a few years now and never really had a problem"

"only after it dawned on me that i was using a different version of the program did i dig the packaging out of the bin to find that i had received not 'norton 360 premium' but 'norton security premium' which doesn't come with vpn and has less cloud storage"

"after i declined my account was stopped from accessing the norton site and the product key not useable any more"

"however i refused as i don't want anyone having access to my computer hence the reason for anti virus software"

"i googled this issue and it turns out i'm not alone!"

"you can select to turn notifications off temporarily unfortuntely the longest is only 1 day which i now have to do every time i switch on my computer if i remember"

"after i declined my account was stopped from accessing the norton site and the product key not useable any more"

"i have bought norton cover for 12 years now very naive the first year cost a hell of a price"

"this program would not allow me to put the code in and would not load itself in my computer so i never used it"

"windows 10 when you need to turn the vpn off for certain websites not always but some of the time it can disconnect you internet connection this is fixed by a quick reboot of your system no big issue really every is working good so far broadband speed is a little slower with the vpn on but not by much but something to think about if you really do need the speed for say like gaming or streaming 4k stuff everything else is fine but you dont have to use the vpn if you dont want too"

"come on norton get your act together and regain public confidence and stop this unacceptable behaviour"

"sent feedback to norton approx 2 weeks ago but not a word in response their customer service has always been poor to my mind"

"my main issue is the renewal process to get best price you have to avoid automatic renewal why do norton make manual installation of new subscription so problematic for this reason only 3 stars"

"i simply don't trust this squad"

"as to automatic renewal yes when installing the product will ask you to enter the details for a payment card but once the product is installed you can easily switch off the automatic renewal option"

"mac couldn’t reboot"

"be aware that this product is non returnable set up is not straight forward also slows down computer laptop very disappointed"

"having used norton for many many years as 1st choice antivirus software"

"however next year will be going back to my kaspersky software as never had any issues with that on win 10 or mac"

"after struggling for quite a while trying to enable this on my phone and tablet i was cursing symantec sorry symantec!"

"norton symantec broadcom really need to work on their qa processes!"

"the most difficult thing is having a key and not renewing on line"

"windows 10 when you need to turn the vpn off for certain websites not always but some of the time it can disconnect you internet connection this is fixed by a quick reboot of your system no big issue really every is working good so far broadband speed is a little slower with the vpn on but not by much but something to think about if you really do need the speed for say like gaming or streaming 4k stuff everything else is fine but you dont have to use the vpn if you dont want too"

"installation is painful"

"so despite being with norton for several years and having no issue with the actual product i will go elsewhere next year"

"i lost way to much time trying to sort this out"

"one of the few other programs that gets better reviews gave me so many false positives that i abandoned it for norton some time ago and i have not regretted this"

"and i have returned it"